Terms of service

 Terms of Service

Welcome to Dreams Luxury Hair Lounge online shop! By using our website and placing an order, you agree to the following terms. We keep it simple, but please read through so we’re all on the same page.

1. General

  • This website is operated by Dreams Luxury Hair Lounge (“we,” “our,” “us”).
  • By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.
  • We reserve the right to update, change, or replace any part of these Terms at any time by posting updates here.

2. Products & Availability

  • All products are described and priced as accurately as possible, but we can’t guarantee that your device’s display of color is perfectly accurate.
  • Product availability may vary. If something is out of stock after you place an order, we’ll contact you with options (refund, exchange, or waitlist).

3. Orders & Payment

  • By placing an order, you agree to provide current, complete, and accurate information.
  • We reserve the right to refuse or cancel any order if we suspect fraud, unauthorized activity, or if items are unavailable.
  • All prices are listed in CAD and are subject to change without notice.

4. Shipping

  • Orders are shipped from Canada. Shipping times vary depending on product availability, carrier delays, and your location.
  • Once your order ships, you’ll receive a tracking number.
  • For international orders, any customs duties, taxes, or fees are the buyer’s responsibility.

5. Returns & Refunds

  • All sales are final. We do not accept returns or exchanges due to the personal-care nature of our products.
  • If an item arrives damaged or incorrect, contact us within 7 days at dreamsluxuryhairlounge@gmail.com and we’ll work with you to make it right.

6. Intellectual Property

  • All content on this website (images, text, branding) belongs to Dreams Luxury Hair Lounge and may not be copied or used without permission.

7. Limitation of Liability

  • We are not liable for any damages related to the use (or misuse) of our products beyond the purchase price of the item. Please use all products as directed.
  • We are not responsible for shipping delays, lost packages, or issues caused by third-party carriers

8. Governing Law

  • These Terms are governed by the laws of British Columbia, Canada.

9. Contact Us

Questions about these Terms? Reach us anytime at: dreamsluxuryhairlounge@gmail.com 

 Thanks for shopping with us! We’re so grateful you chose Dreams Luxury Hair Lounge for your hair journey.