Shipping policy

Shipping & Returns Policy

At Dreams Luxury Hair Lounge, we like to keep things simple and stress-free. Here’s how our online shop works:

Shipping

All orders are shipped from Canada with love. 

• Shipping times may vary depending on product availability and carrier delays — sometimes your goodies arrive quickly, other times they take a little longer to land at your door.
• Once your order has shipped, you’ll receive a tracking number so you can follow its dreamy journey.

Returns & Exchanges

• Because of the nature of our products (personal care items), all sales are final. We cannot accept returns or exchanges, even if a product is unopened.
• If your order arrives damaged or incorrect, please reach out to us within 7 days of delivery at [your email/contact form]. We’ll make it right for you.

Order Changes & Cancellations

• Orders can’t be changed or cancelled once placed — so please double-check your cart before checkout.

Customs & Duties (for international orders)

• If you’re ordering from outside Canada, customs fees or duties may apply, and these are the buyer’s responsibility.